Matthew Miller, the executive director of VA’s office of suicide prevention, said crisis line responders “want to be very ...

Customer expectations continue to rise, as does competition; because of this, call center managers, and leadership must find ...

Brasileiro, guided by CTO Rafael Sousa, is revolutionizing patient care with Avaya’s advanced communication technologies, ...

Avaya, a global leader in enterprise CX, today announced its participation at the 2024 edition of GITEX Global, where the company will showcase a vision for the future in which human and artificial ...

Discover the differences between UCaaS vs VoIP, the advantages and drawbacks of each, and how to decide which is right for ...

Tara Pasalic’s pioneering role in advancing McMaster University’s digital landscape while ensuring operational continuity and ...

Q3 2024 Earnings Call Transcript September 6, 2024 8:45 AM ET. Company Participants. Stephen Sadler - Chairman and CEO Todd May - VP, Legal ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer ...

These outsourced alternatives leverage Jack Henry & Associates’ service culture, infrastructure, proven call center ... jhaCall Center is compatible with Cisco, Avaya, and Nortel phone ...

We list the best call center software, to make it simple and easy to setup and use a single platform to manage all incoming calls from customers. Call centers used to something only enterprise ...

A call, in finance, will usually mean one of two things. "Call" may also refer to a company's earnings call, or when an issuer of debt securities redeems (calls back) their bonds. A call can refer ...